Frequently Asked Questions

Canaway Global Learning is a Canadian online education institution that helps students improve their proficiency in English and French and build international educational pathways. We combine live classes, personalized support, technology, and structured programs so that each student can progress with greater clarity, consistency, and confidence.

Canaway Global Learning is located in Vaughan, Ontario, Canada, and operates primarily online. Thanks to this model, we are able to support students in different countries and time zones.

Canaway has been in operation since 2018. Since then, it has supported thousands of students through English and French programs, Junior programs, international exam preparation, camps, educational counseling, and international study tours.

We serve students from various countries through online programs. Our primary focus has been the Spanish-speaking community, particularly students from Latin America and people who live in Canada or have goals related to Canada.

Our mission is to help students gain access to global opportunities through online education, language learning, and personalized guidance. We strive to ensure that every student moves forward with a clear path, structure, continuity, and genuine support.

Our vision is to be a trusted educational platform for students seeking to learn languages and open academic, professional, and international opportunities through educational innovation and personalized support.

Our values include commitment, integrity, development, quality, and support. These principles guide the student experience, continuous improvement, and the design of well-structured, purposeful programs.

You can contact us at +1 437-476-3757. If you're already chatting with us on WhatsApp, you can also continue through that channel to get guidance.

WhatsApp support is available Monday through Friday from 9:00 a.m. to 9:00 p.m., and Saturdays and Sundays from 9:00 a.m. to 8:00 p.m. (UTC-5). Outside of these hours, you can leave a message, and our team will get back to you.

Canaway does not focus on individual classes, but rather on structured courses. Our programs combine live classes, qualified instructors, continuity, review materials, and support so that students can progress step by step toward their goals.

Our methodology combines consistent practice, live classes, independent study, supplementary materials, and personalized support. We use the “spiral” methodology: we follow a gradual progression in which key topics are revisited several times in greater depth so that students gain confidence and can use the language in real-life contexts.

Canaway uses an online learning platform and video conferencing tools for classes, practice, and review. The platform guides students through the course, but their progress also depends on their attendance, consistency, and participation.

Canaway works with qualified and experienced teachers from different countries and with diverse backgrounds. Depending on the program and level, students can learn from bilingual, native-speaking, or international teachers, with a consistent focus on clarity, support, and progress.

Not necessarily. In the early stages, a bilingual teacher can be very helpful in explaining concepts, providing guidance, and building confidence. At higher levels, exposure to native or international teachers can strengthen comprehension, fluency, and confidence.

Canaway's main operations are online. Most programs consist of live classes and digital resources, which allow students to study from different countries and time zones.

Group classes include live interaction, guidance from the instructor, and practice with other students. They are a good option for those looking for structure, consistency, and interaction. Group size, enrollment capacity, and schedule depend on the current program.

In some cases, private lessons or more personalized support may be available, depending on availability. These can be helpful when a student has a very specific goal, a complicated schedule, or needs additional help.

Yes. Upon successful completion of a course, Canaway can issue a digital certificate of participation and progress. This certificate documents the training completed with Canaway, but it does not replace official external certifications such as IELTS, CELPIP, or other international exams.

Canaway can guide you in General English, Junior English, General French, Advanced English, Business English, IELTS/CELPIP/SAT, International Pathways, Educational Counseling, and Camps. If you’re not sure which program to choose, we can help you identify the option that best fits your age, goals, current level, and availability.

Not necessarily. If you need English to find a job, improve your career opportunities, or are still building your foundation, General English is usually the best place to start. Business English is recommended when you’re already at an intermediate or advanced level and need to communicate in meetings, interviews, presentations, emails, with clients, or with international teams.

It means designing a plan based on your skill level, goals, availability, time, and budget. The idea is to recommend the most appropriate path toward your goal, rather than offering a one-size-fits-all solution.

General English is organized into an 8-level track, ranging from ENG1 - Elementary 1 to ENG8 - Advanced 2. Each level lasts 3 months and includes live classes, continuity, the same teacher throughout the block, and supplementary materials.

Each General English course consists of a continuous 3-month block. The goal is to provide more stability, continuity, and progress than a single, short course.

The levels are ENG1 - Elementary 1, ENG2 - Elementary 2, ENG3 - Pre-Intermediate 1, ENG4 - Pre-Intermediate 2, ENG5 - Intermediate 1, ENG6 - Intermediate 2, ENG7 - Advanced 1, and ENG8 - Advanced 2.

We use a guided self-assessment to determine a provisional level. Our team then reviews the most appropriate entry point within that level. Each level has three entry points, allowing students to join the course in a guided manner based on their background, the stage of the course, and the available group.

Not necessarily. The course is designed with flexible entry points. This doesn’t mean joining late or starting from scratch, but rather joining at the point that best fits your background, availability, enrollment status, and active group. After a few classes, the instructor can determine whether it’s best to stay at that entry point, move up, move down, or adjust it.

As a reference, the General English track guides students from beginner levels to a proficiency level close to B2. To progress toward C1, students typically need more exposure, sustained practice, and advanced courses.

General English classes are usually held on Mondays, Wednesdays, and Fridays. The exact schedule depends on the level, active group, country or time zone, and availability.

We can review a program that better fits your schedule without compromising the course structure. If the General English class times don't work for you, our team can check upcoming openings or other Canaway programs that better align with your goals.

We teach practical, international English that isn't limited to a single accent or country. The goal is for you to be able to communicate clearly in real-life situations and understand different accents.

Junior English is a year-long program for young students, featuring 90-minute live classes on Mondays, Wednesdays, and Fridays. It aims to provide continuity throughout the year, build confidence in communication, and foster gradual progress in the language.

Junior English is primarily aimed at students ages 11 to 17. Students who are 10 years old may be considered on a case-by-case basis, depending on their maturity, confidence, English proficiency, and how well they fit in with the group.

For children ages 5 to 9, we can add your family to a waiting list for future English classes for children. That way, we can contact you when a suitable option becomes available for that age group.

Junior English has three levels: Basic Junior English, Intermediate Junior English, and Advanced Junior English. Placement is determined through a simple guided self-assessment and is always provisional.

Junior groups are small, with limited spots to ensure participation, support, and a good fit based on age and skill level. Available spots and schedules are confirmed before proceeding.

It depends on the student's profile, maturity, goals, and level. Some students aged 15 to 17 are a better fit for the Junior program; others may be ready to move on to General English for teens/adults. Our team reviews each case before making a recommendation.

General French is organized as a level-based course, ranging from FRA1 - Français Élémentaire 1 to FRA8 - Français Avancé 2. Each level lasts 3 months and includes live classes, follow-up sessions, and review materials.

General French is especially useful for students who want to start from scratch or strengthen their beginner and early intermediate skills. It can also be a strategic path for people with goals related to Canada, such as residency, work, studies, or integration.

Yes. General French can be a good option if you're starting from scratch or have very little prior knowledge. Our team reviews the active group, availability, schedule, and entry point.

We can check to see if there is an active, compatible group, an upcoming session, a waiting list, or a personalized alternative. Availability for French may vary depending on the level and season.

Yes, it can be reviewed. For students who are already making progress in English, French can be a strategic complement, especially if they live in Canada or have goals related to residency, education, work, or integration.

Yes. French can be a strategic asset for Canada, especially when it comes to residency, integration, work, or studies. If the goal is immigration or requires official scores, it’s a good idea to review your situation to determine whether a complementary path is necessary.

Canaway teaches practical, international French with a focus on real-world communication. Depending on the teacher, the materials, and the group’s objectives, students can be exposed to variations of the language used in Canada, France, or other French-speaking contexts.

"Skill Development" offers 3-month programs designed to improve specific skills: conversation, pronunciation, or writing. These are not one-off classes; they are structured courses that provide continuity, guidance, and progress reviews.

The Conversation Fluency System helps you speak with more confidence, fluency, and naturalness. It focuses on real-life communication, practical speaking practice, and guided conversations—not just grammar.

Conversation classes include regular speaking practice, guided discussions, and feedback on performance. Groups are organized according to the students' proficiency levels.

The Pronunciation Clarity System helps you speak more clearly and be understood more easily. It combines guided practice, live sessions, and coaching to improve your pronunciation, make your accent more understandable, and boost your confidence when speaking.

The Writing Clarity System helps you write with greater clarity, structure, precision, and confidence. It combines independent study with live sessions to strengthen coherence, organization, precision, and style.

It depends on the path. Conversation Fluency can be organized by proficiency levels. Pronunciation and writing use the student's current level to guide practice, but the final recommendation depends on the goal and availability.

Business English Success System is a practical 3-month program for intermediate- to advanced-level students who want to communicate more effectively in workplace settings.

It is designed for professionals, entrepreneurs, advanced students, remote workers, team leaders, or anyone who needs to use English in work situations.

Business English requires that students already be able to communicate in English at an intermediate or advanced level. If you are still building your foundation, it is usually best to start with General English.

Business English is not organized into different levels like Conversation Fluency. It requires an intermediate or advanced foundation and focuses on professional communication.

It includes live online classes, guided practice, ongoing support throughout the program, and an instructor with experience in professional communication. The course covers situations such as interviews, meetings, presentations, networking, emails, clients, projects, and international work.

Both courses help you speak with more confidence. "Conversation Fluency" focuses on general fluency, while "Business English" focuses on professional communication and work- or business-related topics.

Not necessarily. General English builds a foundation in the language through different levels. Business English is a specialized track designed to help you apply English in workplace contexts once you have a sufficient foundation.

IELTS Preparation System is a structured path toward a target score, not a collection of individual classes. The preparation is organized according to your goals, deadline, required score, and current level.

Yes. We can tailor our preparation for the IELTS Academic or IELTS General Training exam based on the student's goals. The Academic version is typically used for academic studies or programs; the General Training version is typically used for immigration, residency, or work.

The CELPIP Preparation System is a structured path toward a target score, specifically designed for goals related to Canada. The path is tailored based on the type of CELPIP test, the required score, the target date, your current level, and your goal.

Yes. CELPIP-General is typically used for residency, immigration, permanent residency (PR), or Express Entry. CELPIP-General LS is typically used for Canadian citizenship because it assesses listening and speaking skills.

The assessment allows us to review your case and recommend a more personalized path. It’s especially useful if you have a target score, a deadline, have taken the test before, have questions about your level, or aren’t sure whether the Flexible Track, Intensive Track, or strengthening your English foundation first is the best option for you.

Under certain conditions, if a student takes the diagnostic test, receives a personalized study plan, follows it, and does not achieve the agreed-upon goal within the specified time frame, they may repeat the corresponding preparation course once at no additional cost. This guarantee does not promise an official test score; it offers additional support under certain conditions.

SAT is typically part of an international application process for universities in the United States or other institutions that require it. You can find information about English proficiency, documents, applications, scholarships, and next steps as part of an international application process.

The International Pathway is a phased plan for students or families who want to study in Canada, the United States, or another destination. It can include language training, summer camps, test preparation, the Canadian high school diploma/Grade 12, educational counseling, applications, scholarships, and documentation.

Because it allows you to plan various steps toward an international future all in one place. The path is tailored based on age, academic level, target country, language proficiency, budget, available time, and family goals.

No. Canaway supports the preparation and process, but the final decisions rest with universities, colleges, institutions, governments, or third parties. Even so, good planning can help you present a stronger profile and avoid moving forward without a clear path.

An international camp can serve as a first opportunity to get to know a country before making longer-term study decisions. It helps students gain international exposure, practice the language, and build confidence.

Canaway High School is Canaway's Canadian high school program, which focuses on online high school courses based on Ontario standards and is aligned with the Ontario Secondary School Diploma (OSSD). It may be an option for students seeking a high school education with an international focus.

CHS is primarily aimed at high school-aged students, typically between the ages of 13 and 18. Applications from mature students, adults, or individuals interested in specific courses may also be considered, depending on their objectives and documentation.

CHS offers courses that earn credit toward the OSSD under Ontario standards. The acceptance or recognition of these courses may depend on the student's institution, country, or application process.

Students can receive support from a guidance counselor throughout the process, especially starting in Grade 11 and more frequently in Grade 12. This support helps guide career interests, review requirements, identify appropriate courses, and better prepare for the application process.

Yes. The academic English component can be addressed within CHS or through preparatory and support programs, depending on the student's goals.

The Educational Counseling Office provides guidance to students and families who wish to choose programs, colleges, universities, or study abroad options. The process may include reviewing your profile, target country, area of interest, institutions, requirements, available scholarships, and necessary documents.

The initial consultation is free. If the student decides to apply to Canaway’s partner institutions, guidance throughout the process can continue at no additional cost. If the student wishes to apply to a non-partner institution, the application process may incur a consulting fee. External costs, such as application fees, documents, translations, or payments required by institutions, are the student’s responsibility.

The Educational Advisory Service does not replace regulated immigration services, legal advice, visa processing, or formal immigration consulting. Its focus is educational: programs, institutions, requirements, applications, and academic documents.

These are short-term educational programs for children and teenagers, typically ages 10 to 17. They usually last 2 to 4 weeks and may combine English immersion with subjects such as STEM, sports, soccer, or academic counseling, depending on the program.

A camp can help students gain confidence, practice the language, develop independence, and broaden their worldview. It can also serve as a first international experience before embarking on a longer study abroad program.

Destinations may vary depending on the season and availability. Canaway works with partner institutions in countries such as Canada, the United States, England, China, and Spain, among others.

Requirements vary depending on the destination, age, program, and season. In general, applicants are screened for minimum age, travel documents, English proficiency (if applicable), and the ability to adapt to a group-based international experience.

It depends on the destination, the student's nationality, and current immigration regulations. In many cases, a tourist visa, travel permit, or electronic authorization may be required. Immigration approval is subject to the discretion of the relevant authorities.

The price varies depending on the destination, duration, season, and program. The advisor will confirm the current price, what is included, what is not included, and the payment terms for the selected program.

Some programs may offer the option for a parent or guardian to travel with the child. This depends on the destination, availability, and camp format, and usually involves an additional cost.

The camps are run in partnership with partner organizations that have local staff responsible for supervising the participants. Depending on the program, there may be coordinators, residence staff, counselors, teachers, and support teams.

During the registration process, you will be asked to provide information about allergies, dietary restrictions, or special diets. This information is shared with the appropriate program to determine whether your needs can be adequately met.

In many cases, students can pay the equivalent amount in their local currency, depending on the country and the available payment method. The currency displayed or the final amount may vary depending on the payment gateway, country, and payment route.

Canaway offers various payment methods depending on the country, program, and payment gateway in use. Options may include credit cards, bank transfers, local payment methods, installment plans, or third-party providers, when available.

For some courses, payment plans or payment options are available, depending on the current program. Not all programs have the same payment structure.

Klarna is a third-party financing provider that may be available in some cases. Its availability, approval, installments, and terms depend on Klarna, the country, and the payment gateway.

Canaway strives to keep prices affordable on a regular basis. There may be occasional promotions depending on the campaign or time of year. Our team can confirm whether there is a current promotion for your route.

For new students in their first course, a satisfaction guarantee with a refund may be available before the third class, subject to current terms and conditions. Requests are reviewed on a case-by-case basis.

The Learning Guarantee applies to the General English track under specific conditions regarding continuity, attendance, and academic validation. If a student completes the required track and the B2 Placement Test indicates that they have not yet reached Upper Intermediate/B2, they may continue studying with Canaway at no additional cost in the assigned courses or remedial sessions until they reach that level.

The Level Up Scholarship is a partial scholarship for admission and continued enrollment for students who want to begin or continue a serious General English program at Canaway. It is available to new, current, or returning students, depending on their profile, available spots, and Canaway’s evaluation.

New students in their first course may request a refund review before the third class, subject to current conditions. The request does not imply automatic approval; the relevant team will review the case.

You can verify the communication by messaging Canaway’s official channels or continuing the conversation on the channel where you’re already chatting with us. If someone claims to represent Canaway, our team can help you confirm whether that person is affiliated with the organization.

For security reasons, do not share passwords, banking codes, or sensitive information through unverified channels. Before making a payment, verify that the link, channel, or representative is affiliated with Canaway.

Yes. Canaway can review English training solutions for teams, companies, or corporate groups. The proposal depends on the number of participants, the team's level, objectives, availability, and the type of program required.

Canaway may review affiliate or referral programs with individuals who are familiar with our services and can recommend students. Current terms and conditions should be confirmed with the appropriate team.